Customer Service ☀
Shipping & Returns
Information about UK delivery, returns, and refunds.
Shipping
Delivery information for your Solatube UK order
We can ship to virtually any address in the UK.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose.
Depending on the shipping provider you select, estimated shipping dates may appear on the shipping quotes page during checkout.
UK Delivery
We deliver to virtually any address within the United Kingdom.
Delivery Estimates
Estimated shipping and delivery dates depend on product availability and your chosen shipping option.
Returns Policy
Straightforward returns for eligible products
You may return most new, unopened items within 30 days of delivery for a full refund.
We will also pay the return shipping costs if the return is the result of our error, such as receiving an incorrect or defective item.
Return Period
Most new and unopened products may be returned within 30 days of delivery.
Product Condition
Returned products should be new and unopened to qualify under this policy.
Incorrect or defective item? If the return is required because of an error on our part, we will also cover the return shipping costs.
Refund Times
What to expect after sending your return
You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, however, you will receive your refund more quickly.
This overall period allows time for your return to reach us, for our team to inspect and process it, and for your bank to complete the refund.
5–10 Business Days
Estimated transit time for the return to reach us.
3–5 Business Days
Estimated time for us to process the return after it arrives.
5–10 Business Days
Estimated time for your bank to process our refund request.
How to Return an Item
Contact us before sending your product back
Start Your Return
If you need to return an item, please contact us with your order number and details about the product you would like to return.
We will respond as quickly as possible with instructions explaining how to return the item from your order.